SnapTrack Support

We're here to help you get your evenings back.

Get in touch

The fastest way to reach us is by email. We aim to reply within 1–2 business days.

Common questions

How do I create a class?

Open SnapTrack, tap New Class, choose your curriculum (Australian Curriculum v9.0 or US Common Core) and year level, then add your students.

How do I scan whiteboards?

From a class, tap to start a scan, photograph the whiteboards, and review the results before saving. For Maths, providing the answer or accepted strategies improves accuracy.

How do I manage my subscription?

Subscriptions are handled by Apple. Open the Settings app on your device → tap your name → Subscriptions → SnapTrack to upgrade, downgrade, or cancel.

How do I export my class data?

Open the class, use the export option to generate a CSV, and share it via the system share sheet to email, Files, or Numbers/Excel.

Is my students' data private?

Yes. Student records are stored only on your device. See our Privacy Policy for full detail.

I found a bug or have a feature request

Please email us with your device model, iOS version, and a description (a screenshot helps). We read every message.